Our default carrier is UPS. We ship UPS Express and UPS Ground. We ship according to the date you requested for delivery, so that your order will arrive in time.
You may pick up between 9 a.m. and 4 p.m. Monday – Friday at our Office. We are closed on Saturday and Sunday. Select local pickup at checkout and select the time you will pick up. Local renters please note: You cannot come into our store and place an order in person. Your order must be placed online before coming to pick up your order. We can then have it ready when you come in. Please bring in your credit card as walk ins are billed when they pick up. We do not allow for walk-ins to come and browse through our office or inventory.
Yes, we do charge late fees. We have a zero tolerance policy for being late and there is no grace period. The charge late fees is 1/4 of the weekly rate per day with a minimum of $20 per day no matter what you have rented. The reason for the late fee is that this forces us to incur exorbitant shipping costs when we have to turn around and overnight it to the next customer. This is not always the case, so please just email us or call us and let us know your situation. We hate to charge late fees as much as you hate to get billed for them. If you need to extend or are going to be late, please call or email us. We will work with you. Anything over three days late will be billed for the full amount of the item. If you drop off your return after the last UPS pickup time and it does not get picked up by UPS, it will be considered late. Call the UPS facility or UPS Store to find out what time their last pickup time is.
Yes, we offer a damage waiver on all our lenses, flashes and bodies. The term "rental insurance" that allot of people use can be misleading since you not actually purchasing "insurance" per se. The only "insurance" you will get, is the "insurance" that you will not have to pay full price for replacing the item, if it is damaged or broken in any way.
Yes, we offer the best discounts in the business, hands down. We offer 10% discounts to first time renters, but we might be running an even better special. All monthly specials are listed in the discounts section under quick links. We will also send occasional emails with special discount offers. We pride ourselves in being able to offer our customers affordable lens and camera rentals. Every little bit helps and we want to be able to help our customers save money.
Placing an order is very easy. Navigate to the item(s) you want to rent and then add them to the cart. Once you click on the checkout button, the website will walk you through the rest of the process. All of our orders are done online and never via the phone.
Email us or call us immediately and we will talk to discuss the situation and try a few things. We are available 9AM-4PM, Monday through Friday. We will answer emails during the weekends. If this happens on a weekend, there is nothing we can do about getting a replacement out to you until Monday. If there is an issue please do email or call and leave a message as soon as you can. If we find something is wrong we will replace the item immediately (stock allowing). If the timing of your needing the gear does not work out we will refund the rental price and shipping costs once we have made absolutely sure that there was a problem. If by chance you ordered the wrong gear call us or email us and we will work with you on a solution. Full refunds cannot be given, however we will try to find the right gear for you. Your rental period will restart when you get the new gear. All of our gear is inspected and clean prior to shipment. Some minor scuffing on the gear might appear, but nothing that will effect the use and quality of the gear. If you call us when your getting ready to ship the gear back at the end of your rental period and say that the lens was not working, do not ask for a refund.
We do not charge a deposit on rentals unless it is warranted. We verify all of our customers before shipping the gear. If our verification department feels a deposit is necessary, we will email you and let you know. 99% of our customers do not require a deposit to rent our camera gear.
Let us know immediately. Our contract states if the gear is broken you are responsible either for replacing it or paying for repairs. Repairs are done by Canon, Nikon, Pentax, and other repair centers. We will charge you the actual repair cost, no more than that. If the gear cannot be fixed, you will be charged for the cost of the same lens or body at a comparable quality. This has never happened. You will not be charged rental while the lens or body is being repaired.
The price varies for each lens depending on what particular item and length of rental. You can see the cost in the item description. as far as purchasing the damage waiver, that is up to you. It does give you peace of mind that you will not be paying 100% of the cost to replace or repair the gear if it is damaged.
Yes, all orders require a direct signature, no exceptions, so plan accordingly. If you cannot be at home to sign for it, we do ship to places of employment, UPS Stores, or UPS Ship Centers to be held for pickup for your convenience.
Yes, we do take reservations. You can make them as far in advance as you would like. You will not be billed until the day we ship your item. If the gear is not in stock you can simply place the order as normal. We will then email you and let you know if we have the item or items available for the time requested. If the customers needs warrants us getting new gear to make the rental happen, we will do so! all orders must be placed by you, the customer. We do not place orders for you.
We only accept credit and debit card payments for all orders that ship. These include Visa, Mastercard, Discover, and American Express. We can accept cash, debit card, or credit card for pick up orders. We do not accept any prepaid credit or gift cards, of any kind. If you use a prepaid credit card, your order will be declined immediately.
Yes, just simply email or call us to let us know you would like to extend. If we can do the extension, pending no prior reservations, we will give you a cost to extend and bill the card on file. It is less expensive to extend than it is to incur late fees, so just give us a call. We are here to help and work with you.
No, you cannot combine discounts. We offer the best discounts in the business, therefore we cannot combine and duplicate specials we have going on.
Your credit card is charged when your order ships, or you come to pick it up at our office. You are billed the exact amount you see at checkout. We do not bill an authorized amount or put a hold on any funds. If you place a reservation weeks in advance, there is no hold on the credit card. We do not bill this until the day it ships.
We do not charge a deposit on rentals unless it is warranted. We verify all of our customers before shipping the gear. If our verification department feels a deposit is necessary, we will email you and let you know. 99% of our customers do not require a deposit to rent our camera gear.
Shipping prices depend on the gear you order. All shipping prices are updated immediately in your cart. The price you see is round trip shipping. You will have a prepaid return shipping label included with your package. The shipping price you see at checkout is the total shipping for all items, round trip.
If you decide to take the damage waiver and the gear is damaged, you are only responsible for 15% of the replacement value for that particular item, or the cost to repair, whichever is the least expensive. For example, a $1000 lens is damaged, you are responsible for up to $150 dollars for the cost to repair. If the repair comes in at $100, you are only responsible for that amount. Damage waiver does not cover water damage of any sort. That is considered negligence. If the item is beyond repair, you are responsible for 100% of the cost to replace at a fair market price, depending on the age of the equipment.
Any scratches or scuffs to the glass on either side of lenses, damage from impact to the mechanicals that would cause the lenses or bodies to not function. This includes auto focus, focus, or zoom in or out. Water damage or moisture damage is also considered as being damaged. Deep scratches and gashes to gear are considered damage. Light and minor scuff marks to the gear are considered normal use and will not be considered as damage. We will use the Nikon, Pentax, Canon, and other repair centers as arbitrators for any major conflicts. If they tell us there is water damage, moisture damage, mechanical damage caused by impact, you will be responsible for repairs and maybe the cost of replacing the gear.
All of our gear is inspected and tested prior to shipment. We will never send out gear that has any damage that causes it to be non functional. Chances of gear being damaged during shipment is next to nil. The gear is packed with great care. If your box arrives damaged use discretion. If you do not feel comfortable do not sign for it. If you do sign for it and the box is damaged please get a photo of the box before opening as all shipments are insured. If the box was somehow mishandled we want to make sure it's noted for both Camera Lens Rentals and yourself. We understand that there might be an extremely rare occasion where the gear arrives damaged. So please note it and document it for us, and yourself.
The best thing to do is call 1 800 PICK UPS. You can call them and they will tell you want facility this came out of. You can then go to the facility (in most cases) that evening and pick up the gear when the driver gets back to the hub. You can also have a request put in to have it held at the facility for pickup the next day. If you miss delivery, UPS will attempt to deliver it the next business day. This is why we recommend Thursday deliveries for weekend orders, or having it shipped to a UPS location where someone is there to sign for it.
If you cancel your order before it is picked up by UPS, there is no penalty or fee for canceling your order. If you decide to cancel your order while it is in transit, we will refund your rental fees minus one day and the shipping cost.
If you decline to take the damage waiver, you will be responsible for 100% of the cost to repair or replace the item. Your credit card will be charged and you will be sent a receipt from the repair vendor to show the actual repair or replacement costs.
Yes, we do combine shipments. The shipping price you see at checkout is the total shipping for all items, round trip. Each item will add a little extra to the shipping cost.
Our minimum rental period is one day. You can rent from 1 day to 90 days.
All orders will be shipped based on when you are needing it. If you are shipping to a different address, please let us know why the gear is being shipped there. You can note it at checkout. This will help us speed up the verification process.
If you cancel your order before it is picked up by UPS, there is no penalty or fee for canceling your order. If you decide to cancel your order while it is in transit, we will refund your rental fees minus one day and the shipping cost.
Theft or the loss of an item is not covered. Water damage and or any liquid damage will not be covered under the damage waiver. This means coffee, paint, water, and anything else that is liquid. you will be responsible for 100% of the cost to replace the item. If anything is stolen, please file a police report so you can have it for your records and for us a well. A full investigation will be conducted by police and a 3rd party. Check your homeowners insurance because you might be covered under your own policy.
Yes, you can return early and we will credit back the difference to your card. There is not much difference between returning a day or two early, but we can refund the difference back to you, or give you a rental credit for your next order.
Sure, as long as the gear has not been delivered. Once the gear shows delivered through tracking, you can no longer purchase the damage waiver.
Your rental begins the day after you receive it. If UPS delivers (or has attempted to deliver) the lens on the day you put in to receive it, your rental starts the next day. On the last day of the rental the the gear must be dropped off at a UPS location by their last scheduled drop off time. We will also send you a reminder email.
Shipping will take anywhere from 1-2 days. We guarantee all of our shipping within a two day time frame. We may ship out your package early via Ground, but it will arrive by your requested arrival date.
Sure we can. You will be charged the initial shipping fee and a $49 overnight fee. All orders must be placed by 4PM EST to insure it goes out that day if you are needing it the next day.
Please see the "includes" section for each item. This will list everything that comes with the gear you rented. Everything you ordered will be on the invoice in the package. Please insure that everything is there upon opening up the shipment.
If we would not use the gear, we are not shipping it. We run a check of each item when it arrives back from a rental and a second check before it leaves for another rental. We guarantee the gear to be in working condition when it leaves here. Sometimes, an item can get damaged in transit, but this rarely happens. There might be a couple light marks on the body or lens, but elements on the lenses will be free and clear of any marks, unless noted.
Our daily shipping cutoff is 4:00 EST. Any order placed by this time can be shipped out that day since UPS picks up at 4:30PM EST. For drone orders, please place your order by 3PM EST. These take a little longer to get ready.
Yes, we can, but Saturday deliveries are expensive. All shipments are delivered Monday thru Friday, unless in emergency situations. We will send you a shipping quote, since Saturday delivery is a little more expensive. There will be no shipment refunds for packages that are requested to be delivered on a Saturday.
Please try to package it just like it was sent to you. Put the return label that was included with your shipment over the top of the old label. If you put the label on the other side of the box, it will cause a delay in UPS returning this to us. Lastly, drop it off at your local UPS facility or UPS Store. It's as simple as that! Absolutely no drop boxes. This needs to be given to a UPS representative. This protects both you and us. Please note that you are using a local authorized UPS shipping facility, the package needs to be dropped off by the last scheduled UPS pickup time. So call them to find out what the last pickup time is. If you are having UPS pick your package up, you need to schedule a pickup the day before your rental is to be returned. UPS will not pickup the same day. Anything not in UPS's possession by the last scheduled pickup time, on your return date, will be marked as late and you will be charged late fees. You will be charged for any items not returned.
Yes we can, but we prefer to have it shipped to a local UPS facility or UPS Store in the area. Hotels can be a hassle with guests coming and going, as well as staff during the day. Again, the best thing to do is have it shipped to a local UPS location nearby. You are responsible for any package that is lost when dealing with a hotel.
Your credit card is charged when your order ships, or you come to pick it up at our office. You are billed the exact amount you see at checkout. We do not bill an authorized amount or put a hold on any funds. If you place a reservation weeks in advance, there is no hold on the credit card. We do not bill this until the day it ships.
Yes you can. The lens must be delivered to and signed for at an address in the U.S. We do not ship outside of the country.
We have no way to guarantee a delivery time for your order. In most cases it is guaranteed by the end of day to a residential home. If you are shipping to a business, it is guaranteed by the close time of the business. It is much easier to have it shipped to a UPS facility or UPS Store, as most deliveries get there in the morning and you can pick up your order at your convenience.
No, just simply package it up as it came to you and ship it back to us. We will take care of all the cleaning.
Yes, we ship there, but we can only ship via 2nd Day Air. You will get an email letting you know the additional shipping charge before we accept the order or bill your card.
Everything that you ordered. If you feel something is missing, please email or call us immediately. If all items that were shipped, are not returned, you will be charged immediately for the replacement of the item(s). Once we receive the item(s) your credit card will be credited back for the replacement charge minus 10%.
No, we do not ship outside of the 50 states. Delays with customs, planes, etc make this very hard to do.